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Question

Services Cannot Start ERROR 1788

  • Mar 19, 2021 11:20 AM UTC
  • 6 replies
  • 8 views
  • aji
  • Participating Frequently

Hello guys, 
i need some help

Our environments data are outdated. When we check that the services of Timextender both in Stopped condition

As far as i know, the 'Timextender Server' service should be able to start/running.But when i try to run it (both in WServiceTools in TX or in Windows Service apps service) but it just start and stopped it said error 1788 (As on attachment) the account that being used is LocalSystem which is the System Account.

I've tried as support.timextender article told but no luck

Can somebody give me help whats the problem ?

    6 replies

    • aji
    • Author
    • Participating Frequently
    • Mar 19, 2021 11:30 AM UTC

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    • bas.hopstaken
    • Known Participant
    • Mar 19, 2021 11:33 AM UTC

    Hi Muhammad, 

    I would start by checking the Event Viewer logs on the server. Normally it gives a better explanation of why the service did not start.

     

     

    • thagin
    • Community Manager
    • Mar 19, 2021 4:47 PM UTC

    Hi Muhammad,

    When starting the services for multiple environments, you need to do this from within TimeXtender, by logging in with the service account. For more information, please see the KB article about configuring Multiple Environments.

    Steps to start the service within TimeXtender

    1. Navigate to the timextender.exe application file in the TimeXtender installation directory, Shift+Right-Click and choose Run as different user. 

    2. Enter the credentials for the Service Account and click OK. This will run the TimeXtender application as the Service Account user.

    3.TimeXtender Tools Menu > Windows Service Setup

    4. Select the service from the list and select Start at the top.

    • aji
    • Author
    • Participating Frequently
    • Mar 22, 2021 1:55 AM UTC

    https://support.timextender.com/hc/en-us/community/posts/360015066798/comments/360003904297

    already try 'Run as different user' option on the choice. Its already logged in with LocalSystem account which previlege should enough

    • aji
    • Author
    • Participating Frequently
    • Mar 22, 2021 2:08 AM UTC

    @Bas Hopstaken, https://support.timextender.com/hc/en-us/community/posts/360015066798/comments/360003902797

    Here is event viewer log

    Service cannot be started. System.Data.SqlClient.SqlException (0x80131904): Login failed for user 'DWH-SERVER\admin01'.
    at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
    at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
    at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions user...

    • thagin
    • Community Manager
    • Mar 22, 2021 6:08 PM UTC

    Hi Muhammad,

    Thanks for the information. You have two options, based on the error you are seeing, but the goal is the same: login to TimeXtender from the same account that the environment is set with.

    1. You can use the "Log on As..." option cited above
    2. You can change the environment "Log on As..." to the local user account, which isn't best practice but could work.

    If you would like to schedule a call to screenshare session, or more personalized help, please feel free to email Support@TimeXtender.com.

    Best,

    Taylor

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