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Question

subscription license activation failed with following reason: access to codeletter.xml is denied.

  • August 17, 2020
  • 2 replies
  • 0 views
M

hi

since this morning I get the message displayed in title. It is an Azure environment, TimeXtender was working on Friday, nothing changed on the license key... Any idea where to find/how to solve this issue???

thanks in advance

Mrt

    2 replies

    S
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    • Syed
    • Known Participant
    • August 18, 2020

    Hi Maarten, 

    1. Review folder permissions where codeletter.xml resides. 

    For the latest version: 

    C:\ProgramData\TimeXtender\TimeXtender\20.5.6.64

    For older versions:

    C:\ProgramData\Discovery Hub\Discovery Hub\<Version>

    2. While TimeXtender is closed, delete Codeletter.xml file in the ProgramData folder. Then run TimeXtender again. The license will go through re-activation and it will create a new codeletter.xml file in that folder.

    M
    • maarten.vanheur
    • Author
    • New Participant
    • August 18, 2020

    Hi Syed,

    thanks for swift response, removed the xml file, ran TimeXtender and had to enter the license key to make it work!

    thanks a lot!!

    Mrt

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